Is Resistance to Social Media @ Work Futile?

SEO Manager, Community Manager, Mobile App. Developer, Virtual Lead Generator and Recruitment Optimization Specialist. Most of these jobs were unheard of ten years ago. The high rates of user adoption on social media platforms have created new jobs to support technological development and new ways of working. Traditional jobs have also evolved as social tools permeate into our day to day work. Companies have realized they need to embrace social as part of their overarching strategy in order to remain competitive in the market. Resistance to social media may not only hinder company performance, but can widen the skill gap between you and your competition in the job market.

Don’t believe me?

Selling-Through-Social-Media-to-Close-More-Leads-InsideviewLet’s take a look at sales as an example. Traditionally sales people spent a significant amount of time cold calling and cultivating relationships to build their client base. There were limited ways of tracking information, let alone mapping out connections. Social media has revolutionized the approach to lead generation. Virtual networks help sales people identify, learn and connect with potential and existing clients by showing recent activity, new connections, job updates, people movements, status updates, etc. The savvy salesperson uses social media platforms (LinkedIn, Facebook, Twitter, Google+, etc.) to market themselves, and research people they want to get in touch with before making a call. The picture above shows the correlation between social media usage and increased lead generation.

Traditional Approach                                       Savvy Approach

  • Blind cold calling to generate leads      Uses social to research leads/ introductions
  • Relies on paper                                      Leverages mobile to get information on the go
  • Manually track clients                            Leverages social /CRM
  • Not on social media                               Use social media to engage and communicate

How about Marketing? This one is a no brainer. The introduction of targeted content marketing on the internet andsocial-media-industry-report-benefits-marketing-stelzner-march-2009 social platforms means messaging is reaching relevant audiences. So, if you’re a sales professional you won’t see job adverts meant for java programmers. Social media data also provides key insights to understanding consumer preferences, demographics and metrics around success/failure of targeted messaging. Content marketing has also evolved to become interactive. Savvy marketers know that fostering engagement between the company and their audience through a social forum builds brand awareness and relationships which can translate to new customers and customer retention.

Traditional Approach                                   Savvy Approach

  • Relies on push content strategy          Creates an interactive strategy to foster engagement
  • Limited/static social presence            Offers content types through social platforms
  • No mobile strategy                              Optimizes content for mobile

Recruitment has typically been an industry leader using social media . New-Rules-of-Recruiting-PromoNew industry terms such as Recruitment 2.0, Social Recruiting and Social HR have emerged to describe the shifts in recruiters work and tool kit. Think about it. Job boards, applicant tracking systems and staffing vendors were key sourcing channels to generate a just in time candidate pool. However, high memberships on social platforms have resulted in a shift to proactive sourcing to seek out the best candidate instead of just relying on the applicant pool. The savvy recruiter participates in social media to promote their brand, connect, search through networks and leverage managers networks to build proactive pipelines.  Savvy campus/college recruiters understand that pro-actively cultivating relationships with students and providing a forum to interact builds an emotional connection to the company and brand.

Traditional Approach                                       Savvy Approach

  • Spends time screening out applicants    Pro-actively searches and engages candidates
  • Requisition based searches                     Uses social to build candidate pipelines
  • Relies on career centre postings             Cross promotes jobs on social networks
  • Only interacts on campus                        Uses a variety of social platforms to interact
  • Opts out of using social media                 Cross promotes company social channels

One last point to think about is the new work force. It shouldn’t come as a surprise that young people have the highest

Edison-research-graphuptake on social media platforms (as shown). As they enter the workforce they have an expectation they will use some sort of social media platform (internal or external) in their job to collaborate and/or communicate.  As a result companies have started to transform the way they communicate, engage and collaborate internally.

So, to stay relevant and competitive you need to be willing to embrace new ideas and adopt change.  Job descriptions now incorporate using social tools as part of day to day operations. Whichever way you look at it, social media at work, is inevitable. Which means resistance to social media in the workplace is futile.

By: Ann Barrett, Director eRecruitment & Social Media Strategy

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Who’s Using Social Media Anyway?

Facebook. Twitter. Google+. Pintrest, Instagram, LinkedIn. They all have become mainstream words we use in our everyday conversation. They have penetrated all forms of media including print, TV, radio, video and digital. It would almost seem strange not to hear or see those familiar icons.

Instagrampca_icon_linkedin_111w_116h googleplustwitter Copy of YouTubeCopy of pca_icon_facebook_111w_111h

For a long time, there seemed to be a perception that only younger people (under 25) were “on” social media. So why then are companies putting so much time, effort and money into using social media platforms for marketing, branding and engagement to a small segment of the population?

Think about it:

  • Almost every company, globally, is using a social media channel for branding and engagement
  • News channels use Twitter to solicit questions and comments
  • Commercials almost always have a “check us out on” Facebook or Twitter as part of their closing
  • For reality TV shows… Twitter is a staple
  • For mobile, social channels are readily available
  • Many web sites enable you use your Facebook, Google+, Twitter or LinkedIn accounts to sign into other accounts such as Pinterest, TripAdvisor, etc.
  • Some companies provide the ability use your social accounts such as LinkedIn to apply for jobs.

So it’s not just young people who are using social media channels.

age_demographics

As social media becomes more intertwined with consumer marketing, recreational activities and personal transactions (such as banking), it encourages more people across a wider demographic to use these channels. Mobile technology also offers social media as a core part of their smart phones (including tablets) which make social media channels readily accessible and easy to use on the go.

In the last two years we can see a steady increase across all demographics of people using social media.

Edison-research-graph

No surprise that the highest usage is the under 25 age group. But what we are seeing is the year over year increase of people over 45 using social media. In just one year the 45-54 age group increased 10% shifting to more than half of that demographic now using social media channels. Another interesting observation is an 8% increase of those 65 and over using social media between 2011 and 2012.

The marketing of social media on traditional channels has increased conversion to use these channels and apps to engage and perform transactions. The upsurge in usage for those 55 and over may also be attributed to the way they have determined how the use social media. Research shows that as people get older they tend to take a more thoughtful approach to social media; separating their professional and personal social channels such as Facebook and LinkedIn. Friends and network connections tend to be people they know, instead of casual acquaintances.  Increased ability to control privacy settings also make people feel more secure about social networking and sharing information.

As more people start to use social media we also see them expanding and using a variety of different channels. If we think about personal usage on channels such as Facebook we can see in the chart below, there is a broad distribution of users across all demographics. If we look at LinkedIn, we can see more usage for those over 25, the highest among those in the over 55 age bracket. Twitter on the other hand has broader usage for those under 25 and the least amount of usage for those over 55. What they all have in common, are all demographics are using these channels, but at a different capacity, based on what they deem the channels are useful for. What we will start to see is a rise in channels like LinkedIn for those under 25 looking to build their professional profile.

social-media-demographics-age2

The results show us that social media is being used by all demographics. With technology making it easier to connect we can expect to see a continued rise in the number of “older” people using social media. This is key if you are thinking about possible avenues to market your products, services and jobs.

Consider where you could source your next new hire or business opportunity from using a social media platform.

Ann_Nov_2012

by Ann Barrett, Director eRecruitment & Social Media Strategy